Privacy Policy

Effective Date: July 29, 2026

At Hearts & Homes NEMT, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or transportation services.

Information We Collect

We may collect information including:

• Name
• Phone number
• Email address
• Pickup and drop-off addresses
• Appointment details
• Emergency contact information (if provided)
• Payment information (if applicable)
• Communications with our staff
• Information submitted through our website forms

How We Use Your Information

Your information is used to:

• Schedule transportation services
• Confirm appointments
• Send trip reminders
• Notify you of driver arrival
• Provide customer support
• Respond to inquiries
• Improve our services
• Comply with applicable laws and regulations

SMS Communications

If you choose to receive text messages, you may receive messages regarding:

• Appointment confirmations
• Trip reminders
• Driver arrival notifications
• Schedule changes
• Customer service updates

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or call (516) 881-6319.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only when necessary to:

• Coordinate transportation services
• Process payments
• Comply with legal obligations
• Protect our legal rights
• Work with trusted service providers who assist us in operating our business and who are required to protect your information

SMS Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

You may disable cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information, subject to applicable legal requirements

To exercise these rights, please contact us.

Contact Information

Hearts & Homes NEMT

Phone: (516) 881-6319

Email: heartsandhomesny@gmail.com